Cancellation and renewal

Your licence period, payment schedule and any renewal arrangements are those stated in your quotation, order confirmation or purchase agreement.

To cancel an agreed renewal or discuss your licence, contact [email protected] and include the product name and purchase details.

Cancellation does not automatically entitle you to a refund. Access following cancellation depends on the licence terms agreed for your purchase.

Refund requests

To request a refund, contact [email protected] with your purchase details and the reason for your request.

Refund requests are reviewed individually, taking into account the agreed purchase terms, the nature of the product, access or usage, and applicable consumer rights.

We will confirm the outcome and, where a refund is approved, the refund method and expected processing time. Access to the relevant product or licence may end following a refund.